Referral Rants

Bad Word-of-Mouth

By Daryl Logullo | October 22, 2007 | Popularity: 8% | 2,208 views

I shouldn't have been all that surprised by the headline today, "New York Cabbies Stage Strike Over Credit Card Machines." But I still read it with great interest.
Why?
Because I'm a lifetime student of referrals and word-of-mouth.
Granted, the average cab driver in New York probably doesn't care a whole heckuva lot about word-of-mouth or referrals. Probably ain't even thinkin' [...]

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